The Impact of Expected Values from a Luxury Brand on Consumer Behavioral Consequences

Document Type : Research Paper

Authors

1 Assistant Professor،Business Management, Allameh Tabataba’i University،Tehran, Iran.

2 Graduated in Business management, Allameh Tabataba’i University، Tehran، Iran

Abstract

 
By increasing the demand for luxury products, luxury brand owners are looking for satisfying the growing number of people who are enthusiastic about luxury brands, in a way that does not violate the uniqueness and rarity of luxury products law. It is necessary for marketers and luxury brand owners to understand which values are important for their target market. The purpose of this research is to identify the complexities of luxury values and assess their impact on perceived individual values and attitude and finally their impact on consumer's behavioural outcomes. The study is applied in terms of purpose and descriptive and survey type in terms of data collection and method. The statistical population of this research is the customers of the Hacoupian brand in Tehran who have bought from this store at least once. A total of 384 questionnaires were gathered from this statistical society. Finally, the hypothesis of the research was studied by using structural equation modelling and LISREL software and SPSS. The results of the research showed that expected values from a luxury brand ​​that are composed of various dimensions, have a positive and significant effect on individual perceived value of luxury brand. Also, perceived individual value of luxury brand affects attitude and these two have positive effect on recommendation behaviour and willingness to pay more.
 

Keywords

Main Subjects


اتاق بازرگانی (1397). یک میلیارد دلار اختلاف آماری در واردات پوشاک و کفش. شرق، 2 دی.
امینی کسبی، حسین، اسفیدانی، محمدرحیم، شاه‌حسینی، محمد علی. (1394). تأثیر نوسازی لوگو بر نگرش مشتریان به برند (مطالعه موردی لوگوی بانک مهر اقتصاد). مدیریت برند دوره 2، صص 69-96.
باستانی، سعید. (1397, آذر 11). تمهیدات ویژه در حمایت از پوشاک ایرانی. پایگاه اطلاع‌رسانی شبکه خبر.
جلیلوند، محمدرضا و ابوالقاسم ابراهیمی. (1390). تأثیر ارتباطات دهان‌به‌دهان بر خرید خودروهای داخلی (مطالعه‌ی موردی خودروی سمند شرکت ایران خودرو). مجله مدیریت بازرگانی دانشکده مدیریت دانشگاه تهران- دوره 3 شماره 9, 57-70.
 زهره دهدشتی شاهرخ، محمد مهدی احمدی، (1395) عوامل مؤثر بر نگرش و قصد خرید برندهای لوکس، فصلنامه چشم انداز مدیریت بازرگانی، ۱۵(۱)، ۶۹-۸۸.
سیده سمیه حسینی فیروزکلایی، (1394). تأثیر ابعاد ارزشی ادراکی مصرف‌کنندگان برندهای لوکس خودرو بر قصد خرید آنان در شهر تهران، پایان‌نامه کارشناسی ارشد، دانشگاه الزهرا، دانشکده اقتصاد و حسابداری.
صداقت کردار، مریم و احمد راه چمنی، ۱۳۹۶، نیات مشتریان (موردمطالعه: محصولات دکوراسیون تأثیر ارزش‌های تجملاتی و تجربه بر داخلی لوکس منازل)، سومین کنفرانس بین‌المللی مدیریت، حسابداری و اقتصاد دانش بنیان با تأکید بر اقتصاد مقاومتی، تهران، دانشگاه علامه مجلسی
مالهوترا، نارش (1397). تحقیقات بازاریابی، ترجمه کامبیز حیدرزاده و بهادر تیمورپور. تهران: انتشارات آگاه
 میری، سید مجتبی، ۱۳۹۶، تأثیر ارزش‌های مورد انتظار از برند لوکس بر تمایلات رفتاری مشتریان با نقش تعدیل گری جنسیت (موردمطالعه: مشتریان برند باربری در استان تهران)، هفتمین کنفرانس بین‌المللی حسابداری و مدیریت با رویکرد علوم پژوهشی نوین، تهران، شرکت ارتباط ارغوان ایرانیان
نظری، امین؛ الهام فریدچهر و سارا طهماسبی خو، ۱۳۹۵، بررسی تأثیر عوامل انگیزشی و عزت نفس بر نمایانی محصول و نیت خرید مصرف‌کنندگان کالاهای لوکس، دومین کنفرانس بین‌المللی پارادایم‌های نوین مدیریت، نوآوری و کارآفرینی، تهران، دانشگاه شهید بهشتی.
Amini Kasbi, H. Esfidani, M. R. and Shah Hosseini, M. A. (2015). The effect of logo renovation on customers' attitude towards the brand (Case study of Mehr Eghtesad Bank logo). Brand Management, 2, pp. 69-96. (In persian)
Bamossy, G. J. and Solomon, M.R. )2016(. Consumer behaviour: A European perspective. Pearson Education.
Bastani, Saeed. (2018). Special measures in support of Iranian clothing. News Network Information Database. (In persian)
Beata, S. Ana, P. L. Lutfu, S. & Michael, B. H. (2016). Comparing consumers’ value perception of luxury goods: Is national culture a sufficiently explanatory factor? Economics and Business Review, 2(2).
Berthon, P. Pitt, L. Parent, M. and Berthon, J.P. )2009(. Aesthetics and ephemerality: observing and preserving the luxury brand. California management review, 52(1), pp.45-66.
Chamber of Commerce. (2018). $ 1 billion statistical difference in imports of clothing and footwear. East, 2 January.
Chattalas, M. and Shukla, P. )2015(. Impact of value perceptions on luxury purchase intentions: a developed market comparison. Luxury Research Journal, 1, pp.40-57.
Chen, A. and Peng, N. )2014(. Examining Chinese consumers’ luxury hotel staying behavior. International Journal of Hospitality Management, 39, pp.53-56.
Cheung, C.M. and Thadani, D.R. )2012(. The impact of electronic word-of-mouth communication: A literature analysis and integrative model. Decision support systems, 54(1), pp.461-470.
Dehdashti Shahrokh, Z. and Ahmadi, M. M. (2016). Factors affecting the attitude and intention to buy luxury brands, Business Management Perspective Quarterly, 15(1), 69-88. (In persian)
Durand, Y.) 2017(. Analysis of the Impact of Luxury Brand Perception on Consumer Purchase Intention for Luxury Automobile Brands (Doctoral dissertation, Keiser University).
Fishbein, M. and Ajzen, I. )1980(. Understanding attitudes and predicting social behavior.
Franke, N. and Schreier, M. )2008(. Product uniqueness as a driver of customer utility in mass customization. Marketing Letters, 19(2), pp.93-107.
Hennigs, N. Wiedmann, K.P. Klarmann, C. and Behrens, S. )2015(. The complexity of value in the luxury industry: From consumers’ individual value perception to luxury consumption. International Journal of Retail & Distribution Management, 43(10/11), pp.922-939.
Hosseini Firoozkalaei, S. S. (2015). The effect of perceptual value dimensions of consumers of luxury car brands on their purchase intention in Tehran, M.Sc. Thesis, Al-Zahra University, Faculty of Economics and Accounting.
Husic, M. and Cicic, M. )2009(. Luxury consumption factors. Journal of Fashion Marketing and Management: an international journal, 13(2), pp.231-245.
Hwang, J. and Hyun, S.S. )2017(. First-class airline travellers' perception of luxury goods and its effect on loyalty formation. Current Issues in Tourism, 20(5), pp.497-520.
Hyun, S.S. and Han, H. )2015(. Luxury cruise travelers: Other customer perceptions. Journal of Travel Research, 54(1), pp.107-121.
Jain, S. Khan, M.N. and Mishra, S. )2017(. Understanding consumer behavior regarding luxury fashion goods in India based on the theory of planned behavior. Journal of Asia Business Studies, 11(1), pp.4-21.
Jalilvand, M. R. and Ebrahimi, A. (2011). The effect of word of mouth communication on the purchase of domestic cars (Case study of Samand car of Iran Khodro Company). Journal of Business Management, Faculty of Management, University of Tehran, 3 (9), 57-70. (In persian)
Juan Li, J. and Su, C. )2007(. How Face Influences Consumption-A Comparative Study of American and Chinese Consumers. International Journal of Market Research, 49(2), pp.237-256.
Jung w, H. Moon, H. Kim, H. and Yoon, N. )2012(. Luxury customer value. Journal of Fashion Marketing and Management: An International Journal, 16(1), pp.81-101.
Kapferer, J. N. & Laurent, G. (2016). Where do consumers think luxury begins? A study of perceived minimum price for 21 luxury goods in 7 countries. Journal of Business Research, 69(1), 332-340.
Keller, K. L. (1993). Conceptualizing, measuring, and managing customer-based brand equity. Journal of marketing, 57(1), 1-22.
Lee, J. Y. Kim, K. W. & Kim, G. S. (2019). A Study on the Effect of Airline Brand Evidence on Brand Value, Brand Trust, Brand Attitude, and Word-of-mouth Intention. Journal of Convergence for Information Technology, 9(10), 71-80.
Li, N. )2014(. The antecedents and consequences of brand commitment towards luxury brand buying behaviour: A study of mainland China (Doctoral dissertation, University of Northumbria).
Liang, Y. Ghosh, S. and Oe, H. )2017(. Chinese consumers’ luxury value perceptions–a conceptual model. Qualitative Market Research: An International Journal, 20(2), pp.247-262.
Loureiro, S.M.C. and de Araújo, C.M.B. )2014(. Luxury values and experience as drivers for consumers to recommend and pay more. Journal of Retailing and Consumer Services, 21(3), pp.394-400.
Malhotra, N. (2018). Marketing research, translated by Kambiz Heidarzadeh and Bahador Teymourpour. Tehran: Agah Publications.
Miri, S. M. (2017). The Impact of Values Expected from Luxury Brand on Customer Behavioral Tendencies with Gender Moderating Role (Case Study: Cargo Brand Customers in Tehran Province), 7th International Conference on Accounting and Management with Modern Research Approach, Tehran, Purple Iranian Communication Company. (In persian)
Nazari, A. Faridchehr, E. and Tahmasebi Kho, S. (2016). Investigating the effect of motivational factors and self-esteem on product visibility and purchase intention of consumers of luxury goods, 2nd International Conference on New Management, Innovation and Entrepreneurship Paradigms, Tehran, Shahid Beheshti University. (In persian)
O'Cass, A. and Choy, E. )2008(. Studying Chinese generation Y consumers' involvement in fashion clothing and perceived brand status. Journal of Product & Brand Management, 17(5), pp.341-352.
Okonkwo, U. )2016(. Luxury fashion branding: trends, tactics, techniques. Springer.
Parguel, B. Delécolle, T. and Valette-Florence, P. )2016(. How price display influences consumer luxury perceptions. Journal of Business Research, 69(1), pp.341-348.
Sedaghat Kardar, M. and Rahchamani, A. (2017). Customer Intent (Case Study: Decoration Products The Impact of Luxury Values and Experience on Interior Luxury Homes), 3rd International Conference on Management, Accounting and Knowledge-Based Economics with Emphasis on Resistance Economy, Tehran, Allameh Majlisi University. (In persian)
Sheth, J.N. Newman, B.I. and Gross, B.L. )1991(. Consumption values and market choices: Theory and applications (pp. 16-74). Cinicinnati, OH: South-Western Pub.
Shukla, P. Singh, J. and Banerjee, M. )2015(. They are not all same: variations in Asian consumers’ value perceptions of luxury brands. Marketing Letters, 26(3), pp.265-278.
Statista, Luxury Apparel, November 2019, based on IMF, World Bank
Vigneron, F. and Johnson, L.W. )1999(. A review and a conceptual framework of prestige-seeking consumer behavior. Academy of Marketing Science Review, 1(1), pp.1-15.
Wiedmann, K.P. Hennigs, N. and Siebels, A. )2009(. Value‐based segmentation of luxury consumption behavior. Psychology & Marketing, 26(7), pp.625-651.
Wiedmann, K.P. Hennigs, N. and Siebels, A. )2009(. Value‐based segmentation of luxury consumption behavior. Psychology & Marketing, 26(7), pp.625-651.
Yim, M. Y. C. Sauer, P. L. Williams, J. Lee, S. J. & Macrury, I. (2014). Drivers of attitudes toward luxury brands. International Marketing Review. 31(4), pp.363-389.